What is ODR on Etsy?
Published by Mattias
Last updated January 11, 2020
ODR stands for Order Dissatisfaction Rate, and it is how Etsy measures your shop's customer service. Your ODR raises by either a bad review (two stars or less) or a case against your shop.
Why is ODR important?
Etsy is expecting you as a seller to give your customers excellent shopping experience. Etsy is taking action on shops that don't meet their standards on customer experience by sending out Customer Service Warnings. If you receive two Customer Service Warnings, Etsy will then review your shop for permanent suspension.
How is ODR calculated?
Use our ODR calculator or check your Customer Service Performance Dashboard.
ODR and common misconceptions on Etsy
Stay updated on what happens in the Etsy community.
Craftkit provides you as an Etsy seller with apps for growing your shop, saving time and building strong customer relationships.
In this blog we discuss a wide range of subjects relevant for shop owners. Our goal is to provide you with new perspectives and actionable insights.
We run two different Facebook groups, which you can join depending on where you are in your journey to Etsy success.
Etsy Starter is for sellers who want to get their shop off the ground, and get the backing and inspiration you need to reach 1,000 sales.
Etsy Growth is for experienced sellers who have already reached at least 1,000 sales, and who want to take their shop to the next level.